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Where's my order?

Please note that our estimated shipping time is between 1-3 weeks. If your order hasn't arrived within this timeframe please contact us.

Where's my order confirmation email?

If you haven’t received a confirmation email, please check your junk/spam folders as it may be there. If you still cannot locate it, do not worry, your order has been placed. Please contact us and we’ll resend it out to you.

Where's my tracking number?

You'll receive an email containing your tracking number once your order has been shipped. If you haven't received the email yet, please bear with us as we ship your order out, you'll receive the email once your order has been dispatched.

How do I track my order?

Please track your order here.
If you have any questions or queries, please contact us below and our team will be in touch as soon as possible.

Still need help?

Email: hello@mycitraco.com
Address: PO Box 1827, Carindale, 4152, Brisbane, Australia

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