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Returns, Exchanges & Warranty

Please read our return, refund and exchange policies carefully before you place an order.

If you have any questions or are unclear about anything please feel free to contact us at hello@mycitraco.com

Click here to download our returns & exchanges form

Return & Exchange Policy

  • Returns are not accepted for incorrect size, colour or fit issues
  • These issues are resolved through an exchange or in-store credit only
  • Please make use of our size charts to ensure you order the correct size
  • Items must be returned within 14 days of receiving your order
  • The cost of return postage is at the customers expense
  • Clothing items must be unworn and unwashed
  • Items must have all tags attached or be in the original packaging
  • Cosmetic goods must be unopened, unused and sealed
  • Due to hygienic reasons we're unable to accept returns for opened or used cosmetic goods
  • Returns may take up to 30 days to be processed, please contact us if it is outside of this time frame. 
  • We strongly recommend that you obtain proof of return postage
  • The items are your responsibility until we receive them, ensure they are packaged sufficiently enough to not get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake.
  • We reserve the right to make the final judgement on whether an item is faulty, damaged or broken
  • Please note that all sales on free items are final, the above policies do not apply to any items sold under our 'Free Giveaway promotion'.

Return Address

PO Box 1827
Carindale 4152
Brisbane, QLD


  • Citra & Co offers a one year warranty on all items. 
  • The warranty covers any defects or malfunctions in the item.
  • The warranty does not cover any damages or malfunctions caused by abuse, misuse or by any fault of the user.
  • The warranty does not cover improper use of the item. 
  • The warranty terms are at the full discretion of Citra & Co.
  • Citra & Co reserves the right to determine whether an item qualifies for warranty.  

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